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Accreditations

Our affiliations and memberships

We are very proud of what we do and we have chosen to affiliate with governing bodies with very strict codes of conduct.

 

The funeral industry is changing with ever more scrutiny and we want to to be part of that change.

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Why we are different

 

As a new business we wanted to affiliate ourselves with the bodies within the industry who protect the public and ensure that we have clear, fair pricing and are taking care of you and your loved one to an exceptional standard.

National Association of Funeral Directors

After a full and comprehensive audit in September 2020 we were delighted to be accepted into membership of the National Association of Funeral Directors.

We now undergo regular inspections to maintain our status as an inspected member of the NAFD.

The NAFD Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a funeral firm member of the National Association of Funeral Directors, including key requirements in respect of price information, estimates, final accounts and marketing.

This ensures that bereaved families can look for the NAFD logo as a symbol of quality and standards when they are choosing a funeral director. Funeral firm members of the Association are bound by this robust Code of Practice, which is strictly monitored by a team of Standards and Quality Managers to ensure compliance.

 

Fair Funerals Pledge

2021

Buying a funeral can be expensive and confusing. It is still difficult to find clear, comparable information about how much things cost and by when they need to be paid. On top of this, there are huge differences in what funeral directors charge.

 

Without knowing what their options are, people can end up buying funerals that they can’t afford, getting into debt in the process. 

 

We signed the relaunched Fair Funerals pledge in December 2020 & again were accepted in January of 2021.  We make the following free and voluntary commitment: 

We will help people to find funerals that are within their means.

We will be open about the price of our services, including third party costs.

We will be open about the amount of any deposit we require, and when this and the final balance are required.

 

Funeral Planning

Authority

We only provide FPA Approved Funeral Plans whether you choose a Set Plan or a Bespoke.

 

The Funeral Planning Authority (FPA) regulates providers of prepaid funeral plans in the UK. They are the only organisation that regulates prepaid plans in this way.

They were set up by the industry in 2002 to drive up standards, by creating a strict set of Rules and a Code of Practice which providers must comply with to achieve FPA registered status.

The FPA is a community interest company, meaning we operate solely to help and benefit customers.

 

We have an independent Board and an independent Compliance Committee in place, to embed and drive the highest possible standards for anyone who have purchased or thinking of purchasing a prepaid funeral plan.

Katie Mills Independent Funeral Service

342 Torquay Road, Preston, Paignton, Devon TQ3 2DQ

office@kmillsfuneralservice.co.uk

©2020 by Katie Mills Independent Funeral Service.