Our Reviews

What our clients say about us

Katie and Rob would like to thank our wonderful clients for taking the time to write a review on our service.


We have one simple aim, to offer an exceptional funeral service at an affordable cost to bereaved families in Torbay.




We want to make sure we are giving our families the very best service we can so we actively ask for feedback and clearly display their comments on our website. 


You can find our reviews on Funeral Guide, Google, Yell and our Facebook Page.

Below you will find just some of the lovely comments that our clients have left for us

The review widget on the side of the page is expandable to read reviews left for us on Funeral Guide.

Paul M

Very impressed at the personal service given by Katie Mills and her partner. A calm and relaxed desire to please at your pace with no pressure selling. Nice newly decorated offices and elegant viewing rooms. Willing to adapt, give options and alter arrangements without a fuss. On the day everything was perfect, professionally & smartly delivered and at a very reasonable price. An exemplar organisation that others can only hope to aspire to. I wish Katie every success for the future and have no hesitation in recommending.

Couldn't have asked for nicer people. Katie and Rob went above and beyond and made everything so much easier for us in such a difficult time. Cannot thank them enough for everything they did for our little Prince and us.

Gemma & Zak

Katie & Rob were so caring and provided a personal, professional and bespoke funeral for our father.   Nothing was too much trouble and    the attention to detail was  outstanding from the  very beginning right through to  the day of the funeral itself.  We would recommended  them 100%.  

Sian D

Katie was unbelievably good, respectful and ensured we gave a wonderful send off to my aunt. She organised everything that was required and made you feel that nothing was too much. The prices were broken down and transparent with no hidden costs. She was extremely Covid aware during the day of the ceremony and ensured there was as little risk as possible. I could not recommend her more.

Jack O

Could not ask for better especially never having to do this before, Katie and Rob are amazing people and i cant not thank them enough for the service, time and the most amazing support every step of the way.


Great business and people would  highly recommend as can not fault one single part of the process ,service and aftercare. Truly thankful for people like these guys.

Ellie W 

I would just like to say a massive thank you to Katie and Rob for the very professional and respectful handling of my mums cremation, as the saying goes, “ big enough to cope, small enough to care”. They put us at ease through a very traumatic time.

George & Paula

Makes you feel secure comforted very understanding to all your personal needs , excellent friendly people . Couldn't  do enough for me . They went above and beyond to meet my personal needs .fabulous service .Highly recommend .

Katie & Rob supported me every step of the way, helping me to arrange my son's funeral with genuine compassion and understanding.


Katie made sure she understood exactly what it was that I was looking for and made sure that was what I got. Nothing was too much trouble and at no time did I ever feel rushed, Katie made time just to sit and listen, when that was what I needed most.


I would highly recommend Katie Mills Independent Funeral Service to anyone who needs such a service, you could not be in safer, more loving hands

Paula H

Katie and Rob are just wonderful I can honestly say I couldn't have got through this traumatic time without the continuous help and support from Katie and Rob. they truly went above and beyond and made it all so personable. loosing my mum was so difficult and organising her funeral on my own was so difficult on so may levels but the reassurance and guidance they provided me with pulled me through it, and i can not thank them enough. Katie and Rob are professional. personable. kind. thoughtful and extremely helpful. Thankyou for a beautiful farewell to my loving mum. I would recommend in a heart beat .

Emma E

My family and I would truly thank Katie Mills for her dedicated care of Mr Robin Hayward. It is very refreshing to see and witness an Independent Funeral Directors ethics are genuine, in respect that they truly care for the deceased and the whole family.


Their pricing policy is clear and concise with no hidden unnecessary charges or up-selling! Katie Mills and her team are kind and mindful people serving our local community at their greatest time of need.


We highly recommended and will employ Katie's services again, but hopefully not too soon in the future!!

Louise M

Marie J

"Wow what can I say absolutely lovely people what they did for my friends funeral really blew us away.

From the minute I spoke to them I knew these 2 are very special people they went above and beyond and the funeral was so so personal.


Please if you want a respectful personal funeral these guys will give you just that 100 percent recommend these guys and I wish u well x"

Charlie M

"Thank you to Katie and Rob at Katie Mills Independent Funeral Service for everything you both did to make my Father Donald's cremation service yesterday a very special and memorable day for us all.

I couldn't recommend Katie and her team more highly as she thought of everything to make our day run smoothly."

Caroline W

I would recommend this funeral company to anyone.


They organized my dad's funeral a few years ago and my sons funeral just recently they were very compassionate also kept me updated concerning the funeral nothing was ever to much trouble for them.


Teresa and Kevin P